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How we handle your account and payment information

When you open an account with paito bullseye, your personal data and payment details are protected under clear privacy practices.

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paito bullseye How we handle your account and payment information
REACH OUT ANYTIME

How to contact us about your privacy

We respond to privacy requests and data questions through multiple channels so you can reach us in the way that works for you. Our support team handles account access requests, data correction and privacy concerns during business hours. Email us directly or use the in-app help tab to submit privacy-related questions; we aim to respond within 48 hours of receipt.

Team online

Live Chat

Chat with our support team inside your account dashboard during lobby hours. We answer privacy questions and walk you through account data access requests in real time.

Email Support

Send privacy requests to our support email address. Include your account email and a clear description of what you need — data access, correction or deletion requests included.

Account Settings

Review and update your personal information directly in your account settings on mobile or desktop. Changes take effect immediately for most fields.

SECURITY & TRANSPARENCY

How we protect and manage your data

Your account security begins with encrypted connections between your device and our servers. We use industry-standard protocols to encrypt payment data and personal information.

Encryption

All data transmitted between your device and paito bullseye is encrypted using TLS protocol. Payment information never travels unprotected.

Withdrawal Verification

Before funds leave our system, we verify your identity and confirm the destination wallet matches your registered account. This extra step prevents unauthorised transfers.

Cookies & Tracking

We use cookies to keep you logged in and to recognise your preferences when you return. You can adjust cookie settings in your browser; this may affect some lobby features.

Data Retention

Account records are kept for the life of your profile plus retention periods set by local law. Deleted accounts follow a 180-day purge schedule before permanent removal.

Third-Party Access

Your data is shared only with payment partners (DANA, OVO, GoPay, QRIS processors) and compliance partners where required by law or fraud prevention.

Data Access Requests

Contact support to request a full copy of your personal data. We compile and send it within ten business days in a common format.

What you need to know about your privacy with paito bullseye

These are the questions we hear most often about privacy, data and account security. If your question isn't here, reach out to our support team through live chat or email and we'll explain how our privacy practices apply to your situation.

Yes. Contact our support team via live chat or email and request a data access report. We will compile your personal information, account history, transaction records and any other data linked to your profile. Delivery takes up to ten business days in a standard format you can download.

When you close your account, your profile is deactivated immediately and your lobby access is removed. Personal and payment data is retained for local law compliance periods, then securely deleted within 180 days. You can request early deletion in some cases; contact support to discuss your options.

Deposits through these local payment methods never expose your full bank details to our system. Payment processors handle wallet-to-paito bullseye transfers directly; we see only a confirmation code and amount. All payment data is encrypted and stored in secure environments.

We do not sell or rent your data to third parties. We share information only with payment processors to complete transactions, and with compliance partners where local law requires. No marketing or data brokers receive your details.

Account records, including withdrawal history, are kept for as long as your profile is active plus local regulatory retention periods. This typically means seven years from the transaction date for compliance. Closed accounts retain records for 180 days then delete permanently unless law requires longer retention.

Contact support immediately via live chat or email and describe what happened. We will review your account activity, check for unauthorised access and verify your identity. If a breach is confirmed, we'll walk you through next steps including password reset and fraud investigation.

Yes. Log into your account, open settings, and update your email, phone or address directly. Most changes take effect immediately. For legal name or date of birth changes, contact support to verify your identity first; verification depends on local law and your account history.

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